SpotLight Hotels Privacy Policy

Last Revision: April 22, 2013

Your privacy is very important to, ("Charitable Hotels", "us" or "we"). We have created this Privacy Policy for use in connection with (collectively, the "Services"), to demonstrate our commitment to privacy and security. This Privacy Policy describes how Charitable Hotels and our booking engine Alliance collects and uses information. Please read this Privacy Policy carefully, as it will be modified from time to time.

Personal Information Charitable Hotels Collects and How It Is Used

Charitable Hotels collects information in different ways from individuals who access the various parts of our Services and the network of affiliate websites accessible through or utilized by our Services. We use this information primarily to provide a customized experience as you use our Services and, generally, do not share this information with third parties. However, we may disclose personal information collected (i) if necessary for the provision of our Services, (ii) if we have received your permission beforehand, (iii) if specifically stated that we will, or (iv) in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.

Individuals may be asked to provide certain personal information when they use our Services including name, address, telephone number, billing information (such as a credit card number), and travel plans or arrangements. The personal information collected is used solely for the provision of our Services unless specifically stated otherwise. However, in instances where Charitable Hotels and a partner jointly promote or offer the Services, Charitable Hotels may provide the partner certain personal information to the partner for the sole purpose of allowing us and the partner to assess the results of the promotion or to offer the Services. In this instance, personal information may not be used by the partner for any other purpose. Charitable Hotels may also generate non-identifying and aggregate profiles from personal information. We may use this aggregated and non-identifying information to sell advertisements that appear on the Services or to enhance the Services.

Responses to Email Inquiries

When individuals send email inquiries to Charitable Hotels, the return email address is used to answer the email inquiry we receive. Charitable Hotels does not use the return email address for any other purpose and does not share the return email address with any third party.

Voluntary Customer Surveys

We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Participation in our customer surveys is voluntary. We take the information we receive from individuals responding to our customer surveys and combine (or aggregate) it with the responses of other Charitable Hotels customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our Services to you, and to develop new services and products. This aggregate, non-personally identifying information may be shared with third parties.

Special Cases

It is Charitable Hotels’ policy not to use or share the personal information about individuals in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses. However, Charitable Hotels may disclose personal information about individuals, or information regarding your use of the Services or internet sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our terms of uses or other policies; to operate the Services properly; or to protect and our customers.

"Cookies" and How Charitable Hotels Uses Them

A "cookie" is a small data file that can be placed on your hard drive when you visit certain Internet sites. Charitable Hotels may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks. We also use cookies to save your settings and to provide customizable and personalized services. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit non-Charitable Hotels websites where you are prompted to login or that are customizable, you may be required to accept cookies. Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.

Your California Privacy Rights

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to:

Charitable Hotels
4323 N Mulberry Dr
Kansas City, MO 64116

Charitable Hotels' Commitment to Data Security

Services and our affiliate websites have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.

Revisions to This Policy

Charitable Hotels reserves the right to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner.

Privacy Questions

If you believe that Charitable Hotels or our booking engine partner Alliance has not complied with this Privacy Policy with respect to your personal information, you may send an email to the Privacy Officer at the following address: [email protected] Please describe in as much detail as possible the ways in which you believe that the Charitable Hotels Online Privacy Policy has not been complied with. We will investigate your complaint promptly.